Shipping Policy

Thank you for shopping with Regenassart. The following is our shipping policy where you can find answers to questions you have about shipping times and rates.

Shipping Policy

Order processing time

All orders are processed within 3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you by email.

Switzerland Shipping Policy

Shipping within Switzerland is Free if

Small Package : 0 to 1 kg Free Shipping

If weight is 2 kg or more shipping costs goes up starting from 7 to 20 CHF

Once the Order and Payment have been received, we will ship the item out and email you all the necessary information like Tracking your parcel.

Europe Shipping Policy

Shipping rates within Europe

Small Package : 0 to 1 kg costs 26 CHF (Please use currency converter to see amount in your currency)

If package above 2 kg shipping cost goes up starting at 40 CHf

Once the Order and Payment have been received, we will ship the item out and email you all the necessary information like Tracking your parcel.

International Shipping Policy

Shipping Oversea Rate

Small Package : 0 to 1 kg costs 33 CHF (Please use currency converter to see amount in your currency)

If package above 2 kg shipping cost goes up starting at 50 CHf

Once the Order and Payment have been received, we will ship the item out and email you all the necessary information like Tracking your parcel.

Shipping Time Estimate

Shipping within Europe approximately 3 - 5 Days

International Shipping approximately 1 to 3 weeks depending on destination.

More exact data will be provided after purchase and shipping process has been done. Please remember this is only an estimate and we can't take responsability for any additional timing needed.

Custom, Duties and Taxes

Regenassart is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsability of the customer (taroffs, taxes, etc.).

Damages

Regenassart is not liable for any prodcuts damaged or lost during shipping. If you received your order damaged, please contact the postal service to file a claim.

Please save all packing materials and damaged goods before filing a claim.

Return Policy

Our Return and Refund Policy provides detailed information about options and procedures for returning your order.

Shopify's little tipp : You can download the app called " Shop"  to make all way easier for you

If you need further assistance or have any other questions please feel free to contact us under regenassart@gmail.com